Otis Frequently Asked Questions
How do I get the Otis app?
The app is supported with the latest iOS and Android operating systems for Apple iPhones, iPods, and iPads running iOS 12 or later, as well as Android phones and tablets running Android 9 or later. The app may work with older operating systems, however, it is not recommended.
Will I need to create and verify an account?
Yes, you can easily create an account within the Otis app by selecting ‘Sign Up’. Once you have entered a valid email address and password you will receive a verification link to your inbox.
What if I forget my account password?
That’s Ok, it happens. Use the ‘Forgot Password’ button on the app sign in screen and then enter your Otis account email address to receive additional instructions sent to your inbox.
Can I download the Otis app onto other smartphone or tablets?
Yes, you can download and sign in to your Otis account from any compatible iOS or Android device. Please remember to only sign in on trust devices and only share your account sign in credentials with trusted individuals.
What type of Wi-Fi is required to set up and use my camera?
A strong and reliable 2.4 GHz Wi-Fi connection (above 5 mbps) is required to keep your camera online at the chosen camera setup location. Your smartphone or tablet will also need a strong internet connection to use the Otis app and services.
What type of notifications can I setup on the Otis app?
Rules can be created to receive push notifications on your smartphone or tablet that will notify you know when your camera detects motion. Rules can also trigger event recordings that are viewable directly in the app’s Activity section.
How do I purchase an Otis camera and service?
We can connect you with an Otis team member by providing your contact info here. Select retail stores also carry Otis products for purchase.
How do I learn more about the View Indoor Camera features?
What if I am a former Sprint Home customer and I have questions?
If you are a former Sprint Home customer and are having trouble with transitioning to the Otis service, please contact us at firstname.lastname@example.org or leave a message at 844-423-0004.